Auto Attendant

Feature

Description

Customer Portal

Web based user interface that allows users to configure their system, create call groups and queues, view call detail records and billing information, listen to and delete your voicemail, upload music on hold.

Top Level Auto Attendant (Always On)

Allows callers to select from the menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, outside numbers, conference rooms, call queues, or unlimited additional auto attendants.

Top Level Auto Attendant (Time Based)

Available after “N” rings or based on time of day routing.

Sub-Level Auto Attendants

Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main auto attendant for the company, then a sub-level Auto Attendant for Sales, Support, etc…

Call Management

Feature

Description

Auto Attendant Answering

Set up a telephone number to dial to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.

Live Person Answering

Setup a telephone number to ring a specific extension first or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller, and not an auto attendant.

Direct Inward Dialing

Setup a telephone number to dial directly to a device or extension.

2, 3, or (or More) Digit Extension Dialing

Your Paramount Communications Hosted PBX can support 2, 3, 4, or more digit extension dialing.

Caller Id

Customize the appearance of your outgoing Caller ID by outgoing number or by extension.

Voicemail

Associate a voicemail box with an extension, or use announce only voicemail boxes to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.

Voicemail To Email

After a voicemail is received, Paramount Communications system will send to any email account that you enter into the portal. The message will include the date, time of the call, the duration, caller ID if provided, the mailbox number, and an attached WAV file that can be played on your PC or mobile device (smartphone or PDA capable of playing WAV files).

Voicemail To Text Message

Don’t have a smartphone or PDA capable of playing WAV files? Enter an SMS address in the portal and the system will send a shorter text message to your device.

Ring Groups

Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.

Find Me (Paramount Communications Digital Assistant)

Set up a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try next, or to leave a message.

Call Hold

Place calls on hold, and play music or a commercial on hold.

Attended Transfer

Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Unattended Transfer

Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Call Forwarding

Forward calls via the portal, or via the device. Calls may be forwarded to any extension or phone number.

Incomming Call Blocking

“Black list” phone numbers to block them from calling your voice system.

Incomming Caller ID Routing

Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or Call Queue.

Outgoing Call Blocking

Prevent calls to specific numbers or services (ex: 900 calls)

Incomming Call Identification

Identify an incoming call on the phone’s LCD by adding a custom prefix (ex: Sales, Support…

One Button Redial

A device feature that redials the last number dialed by the extension user.

Do-Not-Disturb

A device feature that simulates a phone being off-hook, sending calls received directly to voicemail.

Automatic Call Distribution (ACD)

Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority level.

Call Waiting Indicator

Indicates incoming call (and caller ID, if available) while another call is on process.

Call Queue

Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call queues are commonly used with an ACD, where the callers hear an announcement that says something like “Thank you for calling, all available agents are busy, you are the Nth caller. Please hold for the next available agent to assist you, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing automatically.

Call routing based on business hours, after hours, and holiday schedule

Allows routing decisions based on the time and date, multiple schedules can be configured, as in the case of departments with different hours of operation.

Call Recording

Selectively record calls for training or documentation purposes, call recording is not available in all Paramount packages.

Office Intercom

Dial another user’s extension, activating their speaker to make an announcement.

3 Way Conferencing

After making or receiving a call, a user may conference in any third party for a 3-Way call.

Conferencing Bridge

Multiple on-site and outside callers simultaneously participate in a password protected conference call. Callers can be assigned talk-listen or listen only access.

Music On Hold

Feature

Description

Default Music On Hold

Royalty free music provided by Paramount Communications.

Custom Music On Hold

Music provided by customer and uploaded through the customer portal.

Commercial Music On Hold

Record your commercial and upload it to your system via the customer portal.

Commercial Music On Hold by Location or Queue

Multiple commercials on hold may be uploaded to your system, and can be unique based on location or queue.

Reporting

Feature

Description

Call Detail Records

Real-Time call logging is available via the portal. From, to, call duration, date and time, can call type. In addition, frequently called numbers can be “tagged” with text descriptions for legibility.

Call Volume Graphs By Time of Day, Month, Year, or Custom Dates

Histograms graphically display calling patterns and trends.

Call Traffic by Extension

Track number of calls by individual

Detailed Accounting

Track orders, invoices, and all Paramount billings online.

FREE Calls to other Paramount Communication Subscribers

All calls “On-Net” are FREE. That means you will not be billed for any call to another user on your Paramount Communications service, or other Paramount Communications client.

Domestic Origination

Paramount Communications can provide a local phone number in most locations throughout the United States. That means we can provide a local presence anywhere without call forwarding.

International Termination

Paramount Communications offers least cost routing to international sites throughout the world.

SIP Trunking

Have your own system, and want to realize the flexibility and cost savings of business quality IP? Paramount Communications offers ATA and SIP gateway devices, or you can connect your SIP enabled system to our network.

Toll Free Numbers

Utilize one or multiple Toll Free numbers which may be routed to a specific local number, auto attendant, group or queue.